1.事件:明天突然要去參加商務(wù)午餐,。
困難:雖想積極展開交談,,無奈沒有聊天的話題,。
方法和對策:看當天的新聞,了解當?shù)氐纳钋闆r,。
實踐范例:
Is there anything new?
The New York Times this morning says...
2.事件:在會議中,,必須發(fā)表有關(guān)新產(chǎn)品的介紹演講。
困難:雖然事先擬了草稿,,但在會議進行中,,沒有把握能講的和草稿一樣流暢。
方法和對策:把資料的要點前后連貫地寫在紙上,。每個項目要條理分明,,這樣別人才能聽得懂。
實踐范例:
Let me begin with...
I have three major points to discuss with you.
Are there any questions?
Thank you very much (for your attention).
3.事件:到機場去迎接客戶,。
困難:由于是第一天見面,,不知道開始要說什么話。
方法和對策:深呼吸一下,,然后以簡單的寒暄和對方打招呼,。記得要面帶微笑。
實踐范例:
Hello, Mr. C!
I suspect you're tired after a long flight.
Did you have a comfortable flight?